Will I know when my delivery is due?
Yes. Most carriers will notify you by email and/or SMS with your expected delivery date and, where available, a delivery time slot. You can also track your parcel using the link in your dispatch confirmation email.
Will I need to be at home when my order is delivered?
A signature is required for all deliveries. We don’t allow parcels to be left in a safe place, so please make sure someone is available to receive your order.
What if I’m not in when my carrier attempts to deliver my order?
The carrier will leave a card explaining what happens next. This may include details of where your parcel has been delivered, such as to a neighbour, or how to arrange redelivery directly with the carrier.
Carriers typically hold parcels for 5 working days before returning them to our warehouse. If your parcel is returned, please contact us to discuss the next steps. An additional delivery charge may apply if you ask us to dispatch the order again.
What if my item arrives damaged?
If your parcel arrives damaged, please contact us as soon as possible so we can help.
What happens if my order isn’t delivered within the expected time frame?
If your order doesn’t arrive within the stated delivery time frame, please contact us. If applicable, we’ll refund the delivery charges you paid when placing your order.
What if I want to return my item?
If you need to return your Britbag, please read our returns policy for details of the returns process and eligibility.
