Warranty

10-Year Warranty

Our luggage is rigorously tested to meet industry standards and stand up to the demands of travel.

We’re confident in the quality of our products, which is why our luggage is backed by a 10-year manufacturer’s warranty. If a fault or defect develops during the warranty period, we’ll aim to repair your luggage, provide replacement parts or, if a repair isn’t possible or parts are unavailable, replace the item.

Please keep your warranty hangtag and proof of purchase, such as a till receipt, invoice or online order confirmation. Bank or credit card statements are not accepted as proof of purchase. Claims cannot be validated without these documents.

Please read the information below to check whether your product is covered and follow the relevant link to complete an online warranty claim form.

1-Year Warranty

Some non-wheeled items, including holdalls, backpacks and vanity cases, may have a 1-year warranty rather than a 10-year warranty. Please check the warranty hangtag supplied with your product to confirm the applicable warranty period or refer to the details below.

Warranty periods may vary by country. Please check the warranty hangtag supplied with your product to confirm the applicable period.