Yes. Every case comes with a 10-year warranty. For full details of what's covered and how the warranty works, please visit our warranty information page.

If you need to make a claim under our 10-year warranty, please visit our warranty
information page for guidance.

Yes, we stock selected spare parts, including wheels, for our cases. If you need a replacement part, please complete the relevant form on our contact us page.

Most of our cabin cases are suitable for use as hand luggage on many major airlines. However, size and weight restrictions vary, so always check your airline’s requirements before travelling.

Yes. Cases in different sizes within the same range can be nested inside one another, making them easier to store when they’re not in use.

Some cases may arrive from our warehouses outside the UK and have originally been intended for other markets. As a result, the Travel Sentry approved lock instructions may not always be in English.

If you need English instructions, please contact us and we’ll send them to you.

With the right care, your luggage can be ready for many trips to come. As with any luggage, regular use and handling by airlines or other carriers can cause dirt, scuffs, scratches and dents. These are
considered normal wear and tear.

To help keep your luggage in good condition:

1. For everyday cleaning: Wipe the surface with a soft sponge or cloth using soap and water.
2. For stubborn marks: Try an all-purpose household spray cleaner that does not contain bleach. Use a soft cotton cloth to work on the mark.
3. Avoid abrasive products: Do not use abrasive cleaners or coarse sponges, as these may damage the finish.
4. Store it upright: When not in use, keep your luggage covered and in an upright position.
5. Keep it dry: Always store your luggage in a dry location.
6. Save space: Nest cases inside one another for more compact storage.
7. Keep children safe: Do not allow children to play inside your luggage, as this could damage the locking handle.