Returns Policy
What is the returns policy at Britbag?
We want you to feel confident when shopping with Britbag. For peace of mind, every order placed on our website is covered by our 28-day money-back guarantee.
If you change your mind, you have 28 days from the date you receive your goods to return them for a full refund. Items must be unused and returned in their original condition and packaging.
Will I have to pay to return an item?
If you return an unwanted item within the 28-day money-back guarantee period, you’ll be responsible for the return postage costs.
If your item develops a fault covered by the warranty, we’ll cover the cost of returning it.
How do I return an item?
To return an unwanted item within the 28-day money-back guarantee period, please complete the returns form on our Contact Us page.
Once we receive your request, we’ll issue you with a Return Merchandise Authorisation (RMA) number. We can arrange a collection for you and confirm the cost beforehand, or you can organise your own return once you have your RMA number.
When will I receive my refund?
Once your returned item has arrived at our warehouse, we’ll process your refund or replacement within 10 working days.
Please allow an additional 2–3 days for refunds to appear in your bank account. Refunds to credit cards or PayPal may take longer.
We reserve the right to refuse an exchange or refund if an item is returned damaged or in an unsaleable condition.
How will I be refunded?
We’ll refund you using the same payment method you used to place your order. The money will be returned to the original card or account.
If you paid using Klarna, we’ll notify Klarna once your return or refund has been processed and accepted. Klarna will then cancel any future scheduled payments and refund any amount due.
What should I do if my item develops a fault?
Your suitcase is covered by our 10-year warranty. If it develops a manufacturing fault within this period, please read our Warranty Policy for details on how to make a claim.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We can cancel an order up until it is handed over to the carrier, but we can’t guarantee cancellation will be possible.
If your order has already been dispatched, you’ll need to return the item under our 28-day money-back guarantee.
What is the returns policy for items purchased in-store?
Unwanted Items
If you purchased your Britbag item from a retailer, please check their returns policy and return the item within their specified time frame.
Faulty Items
If your item was purchased in-store within the last 12 months and develops a fault, please contact the retailer in the first instance. You’ll need to return the item to the store with your proof of purchase. If the fault is a manufacturing issue, the retailer may be able to offer a replacement or refund.
If your product develops a fault more than 12 months after purchase, please review our warranty policy. If your item is covered, complete the warranty form via our contact us page, including the relevant information and photographs, to start your claim.
